Quality cleaning every time

Springs Terms and Conditions

1. General
These Terms and Conditions apply to all services provided by Springs Commercial Cleaning Services Limited (“Springs”, “we”) to the Customer (“you”, “your”). By booking our services, you agree to these Terms and Conditions and Privacy Policy.

2. Quotations
All quotations are provided free of charge and are valid for 30 days unless otherwise stated. Quotations are based on the information available at the time of inspection. If additional work is required due to unforeseen circumstances, we reserve the right to amend the price after discussing this with you. Unless otherwise stipulated, each quotation is based on a regular cleaning schedule and not as “one-off” clean, which will incur an additional charge.
We review our prices annually. We will provide reasonable notice of any price changes before they take effect.
All costs include Value Added Tax (“VAT”) at the appropriate rate.

3. Access
You are responsible for ensuring safe and reasonable access to all areas requiring cleaning. All windows should be closed, gates should be unlocked, pets secured and vehicles moved where necessary.
If Springs are unable to access the property at the agreed appointment time, a charge may still apply. If we deem it safe to do so, we may gain access to your property by unlocking your access gate. We will endeavour to clean all windows per the agreed schedule, but if we deem any windows to be inaccessible or unsafe to clean, we will not clean them.
We do not climb over fences or gates.
Due to insurance liabilities we will be unable to move heavy or bulky obstacles such as but not exclusive to: flowerpots and garden furniture. If these or any other items restrict access to an area of your property we will be unable to clean it. To avoid this, please ensure safe access is available on the clean date.
Please do not request Springs Operatives to clean or undertake work in an unsafe manner.

4. Weather Conditions
Cleaning may continue during light or moderate rain, as this generally does not affect the quality of the finished clean. For information on this please see https://springs.cleaning/cleaning_in_rain
We reserve the right to postpone appointments during severe weather or where conditions make cleaning unsafe.

5. Payment
Payment is due upon completion of cleaning unless otherwise agreed in writing.
We accept payment by bank transfer, cash, cheque or other agreed payment methods. Late payments over 30 days from date of clean may incur interest at which time reasonable costs may be sought where legally recoverable. We also reserve the right to pass outstanding debts to our Debt Recovery Agency.
Late payment by Commercial Clients are recovered in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, see for more information https://www.legislation.gov.uk/ukpga/1998/20/contents.

6. Regular Cleaning Schedule
Customers on a regular cleaning schedule agree to receive cleaning at the agreed frequency (e.g. every month or every 2 months). If you require cleaning outside of this period it may incur increased charges due to the additional work required to ensure an accurate and effective clean. We do not guarantee cleaning over 2 month period.
We will endeavour to maintain the agreed schedule but reserve the right to adjust appointment dates due to weather, holidays, illness, or operational requirements. A delay in service does not cancel future cleans.
We send a Text message or WhatsApp message to our customers on the day prior to clean. Springs work hard to be as reliable as possible for our customers so we appreciate our customers being reliable too. We reserve the right to charge you 50% of the full cost if you turn our Operatives away as they arrive at your property to clean as it is too late for us to replace your clean with another.

7. Cancellation
One-off appointments may be cancelled with at least 24 hours’ notice.
Cancellations made with less than 24 hours’ notice may incur a cancellation fee.
Customers wishing to cancel regular services should provide at least 7 days’ notice before their next scheduled clean.

8. Water Fed Pole Cleaning
We primarily use purified water and water-fed pole systems for cleaning glass and frames. Your windows will be left to dry naturally and will be spotless when dry.
For your first clean only, there may be a one-off charge to cover the additional time taken on the initial clean, this varies with house size and frequency of ongoing cleans, this will be explained when signing up. Small water spotting may occasionally occur on the first clean due to residual dirt in frames and seals. This normally dissipates after subsequent cleans, however if there is an issue, please contact Springs so we can resolve the issue. As we guarantee all of our work, there will be no charge for this. If we are unable to clean effectively, then you do not pay – simple!
If you have builders residue (e.g. plaster, concrete or paint), stickers or adhesive, staining or discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these.
We will clean velux windows when accessible from the ground, the use of ladders may require an extra charge on top of our standard prices. Skylights and atriums are extra and a surcharge added on top to clean regularly.
We cannot guarantee the finish on velux windows, skylights or atriums due to the angle they are installed at.

9. Liability
We hold appropriate public liability insurance. Our liability is limited to the value of the service provided unless otherwise required by law. We shall not be liable for indirect or consequential losses. Nothing in these Terms limits or excludes liability where it cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory rights under the Consumer Rights Act 2015.

10. Damage
We are not responsible for damage caused by pre-existing defects, decorative or structural defects at your property including, but not limited to: faulty or leaking window seals, loose or ill fitting frames, fascias or gutters, cracked or chipped glass, oxidised or deteriorating uPVC frames, flaking paintwork or damaged trickle vents.
Springs accept no liability for decorative bars or lead strips coming loose or falling from the exterior of the glass. If these bars are correctly installed our brushes will not damage them in any way. If they do become loose or fall off it’s because the adhesive is not bonding correctly with the glass. This is because over time the double sided tape used to stick the bars and strips to your glass loses its adhesion.
You must inform us of any treated, specialist, or coated glass (e.g. privacy film, textured, Pilkington or self-cleaning glass). We cannot be held liable for damage resulting from failure to disclose this information.
The brushes we use are specifically designed for window cleaning and are made of a soft plastic head stock with nylon bristles, they will not damage glass or frames. We do not clean glass that is cracked or broken.
Any existing damage identified will be noted and recorded before cleaning begins.

11. Health and Safety
Springs takes all issues of Health and Safety seriously. This includes the wellbeing of its Operatives, Customers, Delivery Staff, other Tradespeople and members of the General Public who may be affected by Springs activities.
Operatives are fully trained and not permitted to use any unsafe working practices.
We reserve the right to refuse work where conditions are considered unsafe and comply with current health and safety legislation. Springs use appropriate equipment, fit-for-purpose along with safe working practices.
We do not clean in areas where dog or animal fouling is prevalent. When you know our Operatives are due, then please could you clean up excrement from gardens,  paths and driveways. It’s not hygienic for our Operatives as this may spread onto shoes and equipment, then onto hands whilst reeling in hoses. As the Toxocara parasite lives in animal faeces this can cause severe health issues. On this basis, we will refuse to clean any property where this is excessive and will only clean the accessible areas. If this occurs, we will charge the full amount.

12. Conservatory Roofs, Gutters and Additional Cleaning Services
Additional services must be agreed separately and may be subject to separate pricing and conditions.
We do not guarantee the removal of permanent staining, hard water marks, paint, cement, or other construction residue unless specifically agreed.

13. Complaints
Springs Operatives work to high standards and will always remain courteous and professional. We aim to provide a high-quality cleaning service on every visit. In turn, we expect all of our Operatives to be treated with respect. Abuse to any members of our Team will not be tolerated.
If you are ever dissatisfied with the standard of cleaning, or the behaviour of any of our Operatives, you must notify Springs where we will return to rectify any genuine cleaning issues at no additional cost. Any complaints should be made within 24 hours of the service being completed by calling the Springs’ Operations Manager on 07976 222226. We will investigate and aim to resolve complaints promptly and fairly.

14. Events outside our Control (Force Majeure)
Neither Party to these Terms and Conditions shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that Party. Such causes include, but are not limited to power failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, epidemic, pandemic, governmental action or any other event that is beyond the control of the Party in question.

15. Privacy
We collect and process customer information only for the purpose of providing our services and in accordance with applicable UK data protection legislation.
We may photograph completed work for our legitimate business interests including marketing. Images will never identify occupants or disclose personal information. If you do not wish your property to be photographed, please notify us before work begins.
For detailed information please review our Privacy Policy.

16. Changes to these Terms and Conditions
We reserve the right to amend these Terms and Conditions at any time. The latest version will be published on our website.

17. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales unless otherwise required by applicable law.

18. Intellectual Property
The Springs name, logo and associated visual elements remain the property of Springs.