Springs Cleaning Services Limited
Terms, Cookies and Privacy Policy

Company Details
Springs Commercial Cleaning Services Limited
Registered Office:
12 Granary Wharf Park
Wetmore Road
Burton upon Trent
Staffordshire  DE14 1DU
Registered No. 4542571
VAT Registration No. 996 3569 49

PLAIN ENGLISH SUMMARY
This is a short summary of how we handle your data. Full details are in the sections below.

Please also review our Terms and Conditions at www.springs.cleaning/tcs

• We collect basic contact and technical information when you use our website or contact us.
• We use it to provide our services, respond to enquiries, and (only with your consent) send marketing.
• We use cookies — non-essential cookies only run after you actively accept them in our cookie banner.
• We don’t sell your data. We share it only with service providers who help us run our business, or where the law requires it.
• You have rights over your data, including access, correction, and deletion — see ‘Your Rights’ below.
• Questions or requests: email carl@springs.cleaning

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

1.0  TERMS OF WEBSITE USE
Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.

1.1 Related Policies
These terms of use refer to the following additional policies, which also apply to your use of our site:

• Our Privacy Notice (Section 3), which sets out how we process personal data.
• Our Cookie Policy (Section 2), which sets out information about the cookies on our site.

1.2 Who We Are
Springs Commercial Cleaning Services Limited is a company registered in England and Wales, company number 4542571.
We hold professional liability and employers’ liability insurance with QBE Insurance Company Limited.

1.3 Complaints
If you are dissatisfied with any aspect of our service, please let us know as soon as possible. In the first instance, please speak to the supervisor on-site. If your complaint remains unresolved, please ask for the matter to be referred to the Managing Director.

1.4 Changes to These Terms
We may revise these terms of use at any time by amending this page. Please check this page from time to time to note any changes, as they are binding on you.

1.5 Changes to Our Site
We may update our site from time to time and may change its content at any time. Content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee our site, or any content on it, will be free from errors or omissions.

1.6 Accessing Our Site
Our site is made available free of charge. Certain parts may only be available to staff and clients. We do not guarantee that our site will always be available or uninterrupted, and access is permitted on a temporary basis. You are responsible for making arrangements necessary for you to access our site, and for ensuring anyone accessing it through your connection is aware of, and complies with, these terms.

1.7 Intellectual Property Rights
We are the owner or licensee of all intellectual property rights in our site and its content, protected by copyright laws and treaties worldwide. You may print or download extracts for personal use only, and must not modify them or use images, video or audio separately from accompanying text. You must not use any part of the site’s content for commercial purposes without our prior written licence.

1.8 Reliance on Our Site
Content on our site is provided for general information only and is not intended as advice you should rely on. You must obtain professional or specialist advice before taking, or refraining from, any action based on content on our site. Although we make reasonable efforts to keep our site up to date, we make no representations, warranties or guarantees that its content is accurate, complete or current.

1.9 Limitation of Liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law. To the extent permitted by law, we exclude all other conditions, warranties and representations relating to our site. We will not be liable for loss of profits, business interruption, loss of business opportunity, or indirect or consequential loss arising from use of, or inability to use, our site. We are not responsible for the content of third-party websites linked from our site.

1.10 Viruses and Security
We do not guarantee our site will be secure or free from bugs or viruses. You are responsible for configuring your own equipment and using your own virus protection software. You must not knowingly introduce viruses or other malicious material, or attempt unauthorised access to our site or its servers; doing so may constitute a criminal offence under the Computer Misuse Act 1990, and we will report such breaches to the relevant authorities.

1.11 Linking to Our Site
You may link to our home page, provided you do so in a way that is fair and legal and does not suggest any association or endorsement without our written permission. You must not frame our site on another site. We reserve the right to withdraw linking permission at any time.

1.12 Governing Law
If you are a consumer, these terms are governed by English law and the courts of England and Wales have non-exclusive jurisdiction (residents of Scotland or Northern Ireland may also bring proceedings there). If you are a business, these terms are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

2.0  COOKIE POLICY
Our website uses cookies to distinguish you from other users, to help us provide a good experience, and to improve our site.

2.1 Cookie Consent
Non-essential cookies (statistics, marketing, functional and preference cookies) are only set once you have given active consent via our cookie banner. Essential cookies, which are required for the site to function, do not require consent. You can change or withdraw your consent at any time via the cookie settings link in our website footer. [REVIEW: implement an explicit accept/reject cookie banner with a settings option, rather than implying consent from continued browsing.]

2.2 What Are Cookies
Cookies are small text files stored on your device when you load our website. They help the website function properly, improve security, provide a better user experience, and help us understand how the site performs.

2.3 Categories of Cookies We Use

• Essential: required for core site functionality and security. Do not collect personal information.
• Statistics: help us understand visitor numbers and how the site is used, so we can improve it.
• Marketing: used to personalise advertising, where applicable.
• Functional: support optional features, such as embedded content or social sharing.
• Preferences: remember your settings, such as language, for future visits.

2.4 Cookies We Use

Cookie	Purpose	Category
Google Analytics (_ga, _gid, _gat)	Used to understand how visitors use our website, so we can improve it. Data is aggregated and does not identify individual visitors.	Statistics
Cookie consent record	Remembers your cookie preferences so we don’t ask again on every visit.	Essential
Session / security cookies	Maintain secure sessions and help prevent security threats.	Essential

2.5 Third-Party Cookies
Third parties, such as analytics or social media providers, may also set cookies through our site. We do not control these cookies; please refer to the relevant third party’s own privacy and cookie policies for details.

2.6 Managing Cookies
You can block cookies through your browser settings. If you block essential cookies, parts of our site may not function correctly. Except for essential cookies, cookies on our site expire after no longer than 2 years. Further guidance is available at www.aboutcookies.org or www.allaboutcookies.org.

3.0  PRIVACY NOTICE
Springs Commercial Cleaning Services Limited is committed to protecting and respecting your privacy. This notice explains how we collect, use, and protect personal data, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For the purposes of data protection law, the data controller is Springs Commercial Cleaning Services Limited, 12 Granary Wharf Park, Wetmore Road, Burton upon Trent, Staffordshire DE14 1DU.

3.1 Information We Collect
Information you give us: your name, address, email address, phone number, and other details you provide when contacting us, requesting a quote, or otherwise corresponding with us.
Information we collect automatically: technical information such as IP address, browser type, device information, and details of how you use our site (pages visited, time spent, and similar analytics data).
Information from other sources: we may receive information about you from service providers, subcontractors, or publicly available sources, which we may combine with the information above.

3.2 Lawful Basis and Purpose for Processing

Purpose	Lawful Basis
Providing quotes and delivering contracted cleaning services	Performance of a contract
Responding to enquiries	Legitimate interest (responding to requests made to us)
Marketing communications to existing customers	Legitimate interest (soft opt-in), with an opt-out offered on every communication
Marketing communications to new contacts	Consent
Website analytics and improvement	Legitimate interest / consent (for non-essential cookies)
Complying with legal or regulatory obligations	Legal obligation

3.3 How We Use Your Information

• To provide and manage the services you request from us.
• To respond to enquiries and communicate with you about our services.
• To send marketing communications about similar services, where you have not opted out (existing customers) or where you have consented (new customers).
• To administer and improve our site, and for internal record-keeping, troubleshooting and analysis.
• To comply with our legal and regulatory obligations.

If you do not want us to use your data for marketing, or to pass your details to third parties for marketing purposes, please tell us at carl@springs.cleaning

3.4 How We Share Your Information
We may share your information with:

• Business partners, suppliers, and subcontractors who help us perform our services.
• Analytics and IT service providers who support our website.
• Professional advisers, regulators, and law enforcement, where required by law.
• A buyer or prospective buyer, in the event we sell or transfer part or all of our business or assets.

We do not sell your personal data to third parties.

3.5 Data Retention
We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. [REVIEW: insert specific retention periods, e.g. client/contract records for X years after contract end, enquiry data for X months if no contract results, in line with the business’s actual practice and any statutory requirements.]

3.6 Security
We use appropriate technical and organisational measures to protect your personal data. While we take reasonable steps to protect information transmitted via the internet, no transmission method is completely secure, and we cannot guarantee absolute security of data you transmit to us.

3.7 Your Rights
Under UK data protection law, you have the right to:

• Access the personal data we hold about you, free of charge, within one month of your request.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data in certain circumstances.
• Request that we restrict or stop processing your data in certain circumstances.
• Object to processing based on legitimate interests or for direct marketing.
• Request a portable copy of data you have provided to us, where technically feasible.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at carl@springs.cleaning

3.8 Right to Complain
If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Website: ico.org.uk   Helpline: 0303 123 1113

3.9 Changes to This Notice
We may update this notice from time to time. Changes will be posted on this page and, where appropriate, notified to you directly. Please check back periodically for updates.

4.0  How to Contact Us
To contact Springs Commercial Cleaning Services Limited, please email carl@springs.cleaning, write to our registered address above, or call 07976 222226.

Springs Commercial Cleaning Services Limited
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